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Privacy Policy

Your privacy and data security are fundamental to everything we do

Last Updated: November 5, 2025

At Spryngr, we are committed to protecting your privacy and ensuring the security of your personal and financial information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services, including ChequeMate and other Spryngr products.

1. Information We Collect

We collect information that you provide directly to us, including:

• Personal information (name, email address, phone number, company details)

• Financial information related to cheque management and transactions

• Usage data and preferences when you use our services

• Device information and IP addresses for security and analytics purposes

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services

• Process transactions and manage your account

• Send you technical notices and support messages

• Respond to your comments, questions, and requests

• Monitor and analyze usage patterns and trends

• Detect, prevent, and address technical issues and security threats

3. Data Storage and Security

Your data security is our top priority:

• All data is stored within UAE borders in secure data centers

• We use bank-grade encryption to protect your financial information

• Access to your data is restricted to authorized personnel only

• We implement industry-standard security measures and regular security audits

• Your data is never sold, rented, or shared with third parties for marketing purposes

4. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with our services

• Comply with legal obligations and UAE regulations

• Resolve disputes and enforce our agreements

• You may request deletion of your data at any time, subject to legal requirements

5. Your Rights

You have the right to:

• Access and review your personal information

• Request correction of inaccurate data

• Request deletion of your personal data

• Object to or restrict processing of your data

• Data portability (receive your data in a structured format)

• Withdraw consent at any time where processing is based on consent

6. Meta and WhatsApp API Integration

We use Meta (Facebook) and WhatsApp Business API to provide certain features:

• WhatsApp Business API: We may use WhatsApp to send you notifications, reminders, and support messages related to your account

• Meta Pixel: We use Meta Pixel on our website for analytics and to measure advertising effectiveness

• Facebook Login: If you choose to sign in using Facebook, we receive basic profile information

• Data Sharing: When using Meta services, your data may be processed by Meta in accordance with their Privacy Policy

• WhatsApp Messages: Message content is encrypted end-to-end and stored securely

• Opt-Out: You can opt out of WhatsApp communications at any time through your account settings or by contacting us

• Meta's Privacy Policy: For information about how Meta handles your data, please review Meta's Privacy Policy at https://www.facebook.com/privacy/explanation

7. Third-Party Services

We may use third-party service providers to:

• Host our infrastructure and data centers

• Process payments and transactions

• Send communications and notifications (including via WhatsApp Business API)

• Provide analytics and advertising services (including Meta Pixel)

• All third-party providers are bound by strict confidentiality agreements

• We only share data necessary for service delivery

• Third-party providers are required to comply with applicable data protection laws

8. Cookies and Tracking

We use cookies and similar technologies to:

• Improve your experience on our website

• Analyze usage patterns and optimize performance

• Track conversions and measure advertising effectiveness (including Meta Pixel)

• Meta Pixel: We use Meta Pixel to track website visits and conversions for advertising purposes

• You can control cookie preferences through your browser settings

• You can opt out of Meta Pixel tracking through Meta's Ad Preferences or by using browser extensions

• Some features may not function properly if cookies are disabled

9. Children's Privacy

Our services are not intended for individuals under 18 years of age.

We do not knowingly collect personal information from children.

If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

We will notify you of any material changes by:

• Posting the new policy on this page

• Updating the "Last Updated" date

• Sending you an email notification for significant changes

• We encourage you to review this policy periodically

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: privacy@spryngr.com

• Address: United Arab Emirates

• We will respond to your inquiry within 30 days

Compliance with UAE Regulations

We comply with all applicable data protection laws and regulations in the United Arab Emirates, including:

  • UAE Federal Law on Data Protection
  • Dubai International Financial Centre (DIFC) Data Protection Law
  • Abu Dhabi Global Market (ADGM) Data Protection Regulations
  • Central Bank of UAE regulations for financial data

Meta and WhatsApp Compliance

Our use of Meta and WhatsApp services complies with:

  • Meta's Business Tools Terms and Data Processing Terms
  • WhatsApp Business API Terms of Service
  • Meta's Data Use Policy for Business Tools
  • UAE regulations on cross-border data transfers

Questions About Your Privacy?

We're here to help. If you have any questions, concerns, or wish to exercise your privacy rights, please don't hesitate to reach out to our privacy team.

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